Shipping & Returns

At Beach Men Wear, we’re committed to getting your surf gear and coastal apparel to you quickly and ensuring you’re completely stoked with your purchase. If for any reason you’re not satisfied, our straightforward returns process has you covered.

Shipping Information

Returns & Exchanges

We accept returns within 15 days of delivery for most items. Here’s how it works:

How to Initiate a Return or Exchange

Step 1: Submit Your Request
Email our customer service team at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Email Body:
  • Your full name and contact number
  • Order number
  • Product name, size/color
  • Reason for return/exchange

Step 2: Wait for Approval
Our team will respond within 2 business days with return authorization and shipping instructions.

Step 3: Ship Your Return
Once approved, ship your return to:

Beach Men Wear Returns
18 Henry Street
East Geelong, VIC 3219
Australia

Note: We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Booties, Gloves & Hoods
• Rash Vests
• Swimwear (Boardshorts, Springsuits, Steamers) unless faulty

Important: All wetsuits (Peak Wetsuits, Steamers) can only be returned if the hygiene liner is intact and unused.

Refund Process

Once we receive and inspect your return:

• We’ll email you about approval/rejection of your refund
• Approved refunds will be processed to your original payment method
• Refunds typically appear in your account within 5-10 business days

Refund Methods

• Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to original card
• PayPal: Refunded to your PayPal account

Exchanges

We’re happy to exchange items for different sizes or colors (subject to availability). The process is the same as returns:

1. Request an exchange via email
2. Return the original item following our instructions
3. Once received, we’ll ship your replacement

Damaged or Faulty Items

If you receive a damaged or faulty item:

• Contact us immediately at [email protected]
• Include photos of the damage/fault
• We’ll arrange a free return and replacement

International Returns

For customers outside Australia:

• Return shipping is at your expense
• Mark package as “Returned Goods” to avoid customs charges
• We cannot refund original shipping costs
• Refunds will be in AUD (exchange rates may apply)