At Beach Men Wear, we stand behind the quality of our surf gear and coastal apparel. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Process: Email request → Receive approval → Ship items back
  • Refund Time: 5-10 business days after we receive your return
  • Exchanges: Subject to product availability

Our Return Policy

We accept returns for most items within 15 days of delivery. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Original tags must be attached
  • Item must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Booties, Gloves & Hoods: Due to personal nature of these items
  • Rash Vests: Worn directly against skin
  • Swimwear (Boardshorts, Springsuits, Steamers): Unless faulty

Note: All wetsuits (Peak Wetsuits, Steamers) can only be returned if the hygiene liner is intact and unused.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Beach Men Wear Team,

I would like to request a [return/exchange] for my recent order (#[Order Number]).

Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address in East Geelong, Australia

Step 3: Ship Your Return

Once approved, please ship your return to:

Beach Men Wear Returns
18 Henry Street
East Geelong, VIC 3219
Australia

We recommend using a trackable shipping service as you’re responsible for the return shipping costs unless the item is faulty or incorrect.

Refund Process

Once we receive and inspect your return:

  • We’ll notify you via email about the approval/rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refunds typically appear in your account within 5-10 business days

Refund Methods

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to original card
  • PayPal: Refunded to your PayPal account

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns:

  1. Request an exchange via email
  2. Return the original item following our instructions
  3. Once received, we’ll ship your replacement

Note: You’ll be responsible for return shipping costs unless the item was faulty or we made an error.

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/fault
  • We’ll arrange a free return and replacement

International Returns

For customers outside Australia:

  • Return shipping is at your expense
  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original shipping costs
  • Refunds will be in AUD, exchange rates may apply

Need Help?

Our customer service team is here to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll get back to you within 2 business days.

Surf’s up! We’re committed to making sure you’re stoked with your Beach Men Wear gear.