Welcome to Beach Men Wear’s FAQ section! We’ve compiled answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].

About Our Products

What types of products does Beach Men Wear offer?
We specialize in coastal lifestyle apparel and accessories including wetsuits (Peak Wetsuits, Steamers, Springsuit), surf gear (Booties, Gloves & Hoods, Surfboard Covers), casual wear (Hoodies & Jumpers, Shirts & Polos, Boardshorts), and practical accessories (Backpacks & Bags, Hats & Beanies, Luggage & Travel).
Are your products designed for specific water sports?
Absolutely! Our range includes performance wear specifically designed for surfing and other water activities, featuring quick-dry materials, UV protection, and flexible designs that move with your body. Our wetsuits and rash vests are particularly popular among surfers.
How do I choose the right size for wetsuits?
We recommend checking our detailed sizing chart for each wetsuit style. Generally, wetsuits should fit snugly but not restrict movement. If you’re between sizes or unsure, our customer service team can provide personalized advice based on your measurements.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
1. Standard Shipping (A$12.95): Via DHL or FedEx, typically delivered in 10-15 business days after dispatch with real-time tracking.
2. Free Shipping: For orders over A$50 via EMS, typically delivered in 15-25 business days after dispatch with basic tracking included.
How long does order processing take?
All orders are typically processed within 1-2 business days. During peak seasons or promotions, processing may take slightly longer. You’ll receive a shipping confirmation email once your order is dispatched.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other locations. If you’re unsure whether we ship to your location, please contact us at [email protected] before placing your order.
What if my package is delayed?
While we strive to meet estimated delivery times, they are not guaranteed. If your package is significantly delayed, please check your tracking information first, then contact us with your order number for assistance.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Some items like wetsuits may have specific return requirements – please check the product page or contact us for details.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and don’t store credit card details on our servers.
Can I change or cancel my order after payment?
We process orders quickly to get your gear to you fast. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Contact & Support

How can I contact customer service?
Our friendly customer service crew is available via email at [email protected]. We typically respond within 24-48 hours. For faster service, please include your order number in your inquiry.
Where is Beach Men Wear located?
Our headquarters is at 18 Henry Street, East Geelong, AU 3219. While we don’t have a physical retail store open to the public, we’re proud to serve customers worldwide through our online store.

Still have questions? Don’t hesitate to reach out to our team – we’re passionate about helping you find the perfect coastal gear for your lifestyle between the waves and the shore.